Returns for Defective Products

We accept returns or replacements only if the product is received with a genuine manufacturing defect or is damaged during delivery.

To be eligible for a return or replacement:

• The issue must be reported to us within 48 hours of delivery.
• You must provide clear photos and/or a video showing the defect or damage.
• The product must be unused and returned in its original packaging.
• Our team will review the issue and determine whether the product qualifies for a replacement.

If the issue is confirmed to be a manufacturing defect or shipping damage, ZOKEII will provide a replacement for the affected product, subject to availability.

Custom Orders

Custom-made products are strictly non-returnable and non-refundable.

This includes products created specifically according to your requirements, such as:

• Custom 3D models
• Custom character figures
• Custom portraits
• Personalized products
• Custom sizes, designs, colours, or modifications

Once production has started, custom orders cannot be cancelled, returned, or replaced due to a change of mind, incorrect requirements provided by the customer, or personal preference.

Customers are responsible for providing accurate reference images, measurements, names, text, colours, and other customization details before production.

Change of Mind

We do not accept returns, replacements, or cancellations simply because you have changed your mind, ordered the wrong product, or no longer require the product.

No Refunds

ZOKEII does not offer refunds for orders.

If a product is confirmed to have a genuine manufacturing defect or has been damaged during delivery, the eligible product will be replaced instead of refunded, subject to our verification and replacement availability.

For any return or replacement-related queries, please contact us at zokeii.3d@gmail.com with your order details and clear photos/videos of the issue.