At ZOKEII, we carefully prepare, inspect, and securely pack every order before dispatch.

Processing Time

Ready-to-ship products are generally processed within 2–5 business days.

Custom and made-to-order products may require additional production time depending on the complexity, size, quantity, and customization requirements. The estimated production time will be communicated to you before or after placing the order.

Shipping Time

Once your order has been dispatched, the estimated delivery time will depend on your location and the shipping partner.

Delivery timelines may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Remote delivery locations
• Operational issues with the courier service
• Incorrect or incomplete address information

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.

ZOKEII will not be responsible for delays or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

Damaged Packages

If your package appears visibly damaged when delivered, please take clear photographs or a video of the package before opening it.

If the product inside is damaged, contact us within 48 hours of delivery with:

• Order number
• Photos of the package
• Photos/videos of the damaged product
• Any other relevant information requested by our team

This will help us assess the issue and provide an appropriate resolution.

Delivery Delays

Once an order has been handed over to the shipping partner, delivery is handled by the courier company. While we will assist you in resolving delivery issues wherever possible, ZOKEII cannot guarantee a specific delivery date.

For shipping-related questions, contact us at zokeii.3d@gmail.com.